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Delivery Information

SHIPPING & DELIVERY

NATIONWIDE SHIPPING

Free Economy Shipping on orders over R3000.00
Free Same Day Express Shipping on orders over R5000.00

SHIPPING METHODS

Economy 2-3 business days (orders under R3000.00 will be charged a fee of R500.00 for delivery) 
Same Day Express 1-2 business days (shipping fees will be calculated automatically via The Courier Guy API)

Delivery times are based on orders placed before 2pm GMT on any day.
* Business days exclude weekends and National Public Holidays.

STANDARD SHIPPING

  • Delivered Monday - Friday The Courier Guy.
  • Tracked Service.
  • We will send you a Tracking Number when we dispatch your order.

PRIORITY SHIPPING

  • Delivered Monday - Friday by DHL / The Courier Guy.
  • Tracked Service.
  • All orders are shipped door to door by couriers
  • We have partnered up with leading courier agents and cannot use any third party agents, nor can we ship to a P.O Box or a Post Office.
  • Delivery Address should be correctly inserted as once an order has been dispatched, we cannot alter the address. If your address is incorrect, the consignee will need to contact us in order for The Beauty Bag to return the parcel to the agent and re-ship to new address. additional charges will be incurred by the shipper.
  • Once orders are shipped, an automated email will be send to your email address which will enable you to track the progress of your parcel. We do not track parcels on behalf of clients
  • All orders are delivered during business days
  • We strive to ensure our clients receive the best service, however we do not take responsibility for any delays caused by our external service provides. This includes late deliveries, lost goods, or damaged items caused by couriers

TAXES & DUTIES

INTERNATIONAL DELIVERIES

Orders destined for countries outside of the South Africa are shipped on a DDU (delivery duty unpaid) basis.

DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.

Please note that The Beauty Bag is unable to advise on the amount that this may be and cannot accept responsibility for these costs.

HAZMAT ITEMS

Certain items that we sell (nail polishes, fragrances, aerosols) are classed as 'hazardous' by our shipping partners. We can only deliver Hazmat items to these countries:

As DHL is currently unable to transport these items, you will be unable to select the Priority shipping option if you have a hazmat classified item in your basket.

Please note that your all international order are likely to incur local VAT and customs duties on arrival which you will be required to pay.